Shipping Policy

Last Updated: May 09, 2026

At Tovara Home, we strive to provide clear, transparent, and accurate shipping information so our customers know exactly what to expect. This policy outlines our shipping methods, costs, processing times, delivery estimates, and important terms.

Shipping Destinations

We currently ship to all addresses within the continental United States (lower 48 states).

Please Note

We do not ship to the following locations:

  • U.S. military bases (APO/FPO/DPO addresses)
  • Alaska, Hawaii, and U.S. Territories
  • Any other restricted or remote areas

If an order is placed with an unsupported shipping address, it will be automatically canceled and fully refunded.

Important Shipping Information

All orders are fulfilled and shipped from our facility in Jingdezhen, Jiangxi Province, China.

Shipping Fees

We offer simple and competitive shipping rates:

  • Free Shipping on all orders of $50.00 or more
  • $5.00 flat shipping fee for orders between $0.00 – $49.99

Shipping fees are automatically calculated and displayed at checkout before payment.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Processing includes:

  • Order verification
  • Quality inspection
  • Secure packaging
  • Handover to our shipping partner

Important Notes

  • Orders are processed Monday through Friday only
  • We do not process orders on weekends or major U.S./Chinese holidays
  • Processing times may be longer during peak seasons (e.g., Black Friday, Christmas, Chinese New Year)

Estimated Delivery Time

After your order is shipped, estimated delivery time to the continental United States is:

10–20 Business Days

Estimated Delivery Time:11-23 Days

Please note that these are estimates only. Actual delivery times may vary due to:

  • Customs clearance
  • Shipping carrier schedules
  • Weather conditions
  • High shipment volumes during peak periods

We do not guarantee specific delivery dates.

Shipping Carriers

We partner with reputable international logistics providers and major carriers such as USPS, UPS, or FedEx to ensure reliable delivery.

The specific carrier will be selected based on your location and package details.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information (when available).

You can track your package using the tracking number on the carrier’s website.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Tovara Home is not liable for delays or failed deliveries resulting from incorrect, incomplete, or missing address information.

If you notice an error in your address after placing an order, please contact us immediately.

Lost, Damaged, or Delayed Shipments

If your package is significantly delayed, marked as lost, or arrives damaged, please contact our customer support team.

We will work with the carrier to investigate and provide a resolution (refund or replacement) as quickly as possible.

Contact Information for Shipping Inquiries

Customer Support

Support Hours (US Eastern Time)

  • Monday – Friday: 9:00 AM – 6:00 PM ET
  • Saturday, Sunday, and U.S. Federal Holidays: Closed

We strive to respond to all inquiries within 24–48 business hours.

Business Address (China)

Northwest Side of Changcheng Chuangyu Road
High-Tech Industrial Development Zone
Jingdezhen City, Jiangxi Province, 333000,China

Return Address (United States)

231 West 39th Street
New York, NY 10018
United States