Return & Refund Policy

Last Updated: May 09, 2026

At Tovara Home, we are committed to providing a fair, transparent, and hassle-free return and refund experience. This policy outlines the terms and procedures for returns, refunds, and order cancellations. By placing an order on our website, you agree to be bound by the terms described below.

Return Eligibility

We accept returns if the following conditions are met:

A return request is submitted within 30 days from the date of delivery.
The item is unused, in its original condition, and returned in the original packaging with all tags and labels attached.
Proof of purchase (order number or receipt) is provided.

All returns are subject to inspection upon receipt. Returns that do not meet these conditions may be denied.

Non-Returnable Items

The following items are not eligible for return or refund:

Items that have been used, damaged, or altered after delivery.
Items returned without prior return authorization.
Personalized, custom-made, or made-to-order items.
Items damaged due to customer misuse or improper care.

Return Process

To initiate a return, please contact our customer support team:

Email: info@tovarahome.com
Phone: +1 972-533-9472

Please Provide the Following Information

Your order number
The item(s) you wish to return
Reason for the return
Photos of the item (if requested)

Once we review your request, we will notify you via email whether the return is approved and provide detailed return instructions, including the return shipping address.

Return Shipping

Return shipping is free for all approved eligible returns within the continental United States.
We will provide a prepaid return shipping label or clear instructions after approval.
The original shipping fee paid at checkout is non-refundable.
Customers are responsible for ensuring the item is securely packaged to prevent damage during return transit.

Unauthorized returns or returns shipped without following our instructions may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery.

Please include clear photos or videos showing the issue. Once verified, we will offer a full refund, replacement, or appropriate resolution at no extra cost to you, including return shipping.

Refunds

After we receive and inspect the returned item:

Approved refunds will be processed to your original payment method.
Refund processing time is typically 5–10 business days (may vary depending on your payment provider).
You will receive a confirmation email once the refund has been issued.

Note

The original shipping fee and any handling fees are non-refundable.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your bank or credit card account again.
Contact your credit card issuer or bank (processing delays can sometimes occur).
Contact us at info@tovarahome.com for further assistance.

Order Cancellations

Orders can be canceled before they are processed or shipped.
Once an order has been shipped, cancellation is no longer possible. You must initiate a return following the standard return process.