Contact Us

Last Updated: May 09, 2026

At Tovara Home, we are committed to providing excellent, transparent, and responsive customer support. Whether you have questions about products, orders, shipping, returns, or policies, our team is ready to assist you professionally and efficiently.

Customer Support Channels

Customer Support Hours (US Eastern Time)

  • Monday – Friday: 9:00 AM – 6:00 PM ET
  • Saturday, Sunday, and U.S. Federal Holidays: Closed

We recommend contacting us via email for the most accurate and efficient assistance. Phone support is available during the hours listed above.

How to Get Faster Support

To help us resolve your inquiry as quickly as possible, please provide the following information when contacting us:

  • Your Order Number (if applicable)
  • Product Name or Product Link
  • A clear description of your question or request
  • Any relevant photos (highly recommended when applicable)

Our Response Commitment

We strive to reply to all customer inquiries within 24–48 business hours (Monday – Friday). During peak seasons or holidays, response times may be slightly longer, but we will keep you informed throughout the process.

Business & Return Addresses

Business Address (China)

Northwest Side of Changcheng Chuangyu Road
High-Tech Industrial Development Zone
Jingdezhen City, Jiangxi Province, 333000
China

Return Address (United States)

231 West 39th Street
New York, NY 10018
United States

This U.S. return address is established specifically for the convenience of our American customers, making the return process faster and more cost-effective.

Transparency Notice

Tovara Home is operated by a dedicated team responsible for product sourcing, quality control, order processing, and customer service. We are fully committed to honest communication, accurate product information, and fair policies. All our business operations comply with applicable laws and regulations.