Payment Policy

Last Updated: May 09, 2026

At Tovara Home, we aim to provide a secure, simple, and transparent payment experience for all our customers. This Payment Policy explains the payment methods we accept, how transactions are processed, billing information, and other important terms.

By placing an order on our website, you agree to the terms outlined in this policy.


Accepted Payment Methods

We currently accept PayPal and payment cards linked to your PayPal account.

All payments must be made through PayPal at checkout. Customers may also use credit cards or debit cards that are connected to their PayPal account. We do not accept direct credit card or debit card payments on our website outside of the PayPal payment system.


Why We Use PayPal

PayPal is a trusted, secure, and widely used payment platform that offers buyer protection. It allows you to pay without sharing your full financial information with us.


Payment Processing

  • All payments are processed immediately at the time the order is placed.
  • Your order will only be processed and fulfilled after PayPal confirms successful payment.
  • Once payment is completed, you will receive an order confirmation email with your order details.

Tovara Home does not store or have access to your full PayPal account details or payment card information. All transactions are handled securely by PayPal.


Currency

All prices on our website are displayed in U.S. Dollars (USD).

If your PayPal account or linked payment method is in another currency, PayPal may apply its own currency conversion rate and charge additional foreign transaction fees. Tovara Home is not responsible for any currency conversion fees or charges applied by PayPal or your financial institution.


Billing Information

You must provide accurate and complete billing and shipping information at checkout.

Orders May Be Delayed or Canceled If:

  • Payment cannot be authorized by PayPal
  • Billing information is incomplete, incorrect, or inconsistent
  • The transaction is flagged for potential fraud or security reasons

Payment Security

We take the security of your transactions seriously. Since all payments are processed through PayPal, they benefit from PayPal’s advanced encryption, fraud detection systems, and buyer protection programs.

Payments are transmitted via secure, encrypted connections (SSL). However, no online payment system can guarantee 100% security, and you acknowledge that you use the service at your own discretion.


Order Confirmation

After your PayPal payment is successfully authorized, you will receive a confirmation email. Please check your spam or junk folder if you do not receive it within a few minutes.

If you have paid but did not receive an order confirmation, please contact us immediately.


Failed or Declined Payments

If your PayPal payment is declined, please:

  • Check that you have sufficient balance or available credit in your PayPal account or linked card
  • Verify your PayPal account information
  • Ensure your PayPal account is in good standing
  • Try adding a new payment method in PayPal and attempt the transaction again

Tovara Home is not responsible for payments declined by PayPal or your financial institution.


Refunds

All refunds (if approved) will be issued back to your original PayPal account.

Refund processing time is typically 3–10 business days, depending on PayPal’s policies and your account settings.

Please refer to our Return & Refund Policy for detailed return conditions and procedures.


Important Notes

  • You agree to pay the full amount shown at checkout, including product price, shipping fees (if applicable), and any applicable taxes.
  • All prices are subject to change without notice before you complete your purchase.
  • We reserve the right to cancel any order if we suspect fraudulent activity or violation of our terms.

Contact Information

If you have any questions about payments, billing, or PayPal transactions, please contact us:


Business Address (China)

Northwest Side of Changcheng Chuangyu Road
High-Tech Industrial Development Zone
Jingdezhen City, Jiangxi Province, 333000,China


Return Address (United States)

231 West 39th Street
New York, NY 10018
United States


We aim to respond to all inquiries within 24–48 business hours (Monday – Friday, 9:00 AM – 6:00 PM ET).